Silvey Fleet featured in Fuel Oil News

Margaret Major, Editor of Fuel Oil News, recently spoke with Managing Director, Miriam James to discuss how Silvey Fleet is evolving its solutions to support customers through the transition and position itself for ambitious future plans.

Here are a few extracts from their conversation, you can read the full piece here (front cover and pages 12 and 13).

Supporting customers through the energy transition

“We are fully committed to supporting our customers through the transition.

“For us, it’s about working with our customers as they consider what the transition looks like for them, to find the right solutions, and ensure that we can provide those solutions into the future. It’s about considering the pain points of today, but also future ones and providing solutions.”

Should the government do more to force the direction of travel or is it right that the market decides?

“It’s government, it’s vehicle manufacturers – there are so many influences involved – but if the pathway and legislation were clearer, it would make investment decisions easier.

“HVO needs far more publicity, promotion and endorsement –  there needs to be much more noise around the benefits of switching, and the strength of HVO as a transitional solution that doesn’t require a change of vehicle to deliver emission reduction.”

Carbon offsetting

“Rapid action is required to halve global emissions in the next decade and reach net zero emissions by 2050.

“My role is very focused on mobility and roadside fuelling and delivering more decarbonised solutions for that, but for our customers the need to decarbonise is often a much broader issue than just the carbon footprint of their roadside refuelling. To address these broader needs, we offer a carbon offsetting solution.”

Standards that stand out

“We want to be the best employer, and what that looks like is not determined by me. We are extremely proud of the award of a Platinum ‘We Invest in People’ accreditation to Silvey Fleet – something only 2% of assessed organisations ever achieve.

“Investors in People believes that the success of an organisation begins and ends with people. We firmly share this belief and are dedicated to further development of all areas of our business, making Silvey Fleet a great place to work for our people and the supplier of choice for the many businesses we support.”

High Standards

“As a service provider, we are constantly seeking to improve the way we work with, and what we deliver to, our customers. Change is viewed as  ‘the norm,’ allowing the business to grow and we continue to develop the fleet management solutions we offer.”

Mobility payment solutions – the future for fuel cards

“We take time to understand each individual business, looking at route usage and closest fuel stations for example, so the specific solution offers the greatest convenience and best savings.

“It is no longer about providing the product, it is about providing the broader solution and acting in a more consultative role to deliver an excellent customer journey.”

Achieving growth in times of change

“We have ambitious expansion plans. We went live in Ireland on the Silvey Fleet side two years ago, and we will be expanding into other regions in Europe as well as accelerating growth in the UK. This will be through a combination of organic growth and by increasing resources on the sales and marketing side.”

What does the future look like?

“We want to be the best fleet management solution provider and to continue to expand our customer base by challenging the status quo and embracing the opportunity that change presents.

“We will continue to evolve our fleet management solutions to meet the changing needs of our customers, and this is the key to our success – our focus on the customer and the customers’ needs – both today and into the future.”

Read the full article in Fuel Oil News (front cover and pages 12 and 13).

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