Silvey Fleet delivering unparalleled commitment to customer service

As one of the largest resellers of fuel cards in the UK, Silvey Fleet helps organisations running a commercial fleet manage their fuel expenditure. Our vision for our business is quite simply to be the best fleet management solution provider. In addition to our fuel card services, customers can use our state-of-the-art solution, Miles Monitor, to achieve visibility, compliance, and greater cost control.

Our staff are passionate, determined, energetic and creative, and go out of their way to provide outstanding customer service. Because they really do care, receiving positive feedback from customers is much appreciated. Here we share just a few of our successes and some of the great things they say about us.

Portsmouth Water

Portsmouth Water is a long-established, independent water company supplying water to large towns and cities such as Portsmouth, Gosport, Fareham, Havant, Chichester and Bognor Regis, as well as rural areas of South East Hampshire and West Sussex. A long-standing customer of Silvey Fleet, here’s what the company’s management said about our services.

“Being a loyal customer of Silvey Fleet, I can confidently say that their commitment to customer satisfaction is unparalleled. From quarterly catch-ups to timely visits whenever needed, their dedication to ensuring our success is evident at every step.

One aspect that truly sets them apart is their implementation team. Not only do they assist with embedding the cards seamlessly into our operations, but they also provide comprehensive implementation plans upon request. This level of support has been invaluable in streamlining our processes and the benefits of their services.

Throughout the entire journey, we have been kept informed at every step of the process. Communication is key, and Silvey Fleet excels in this aspect, ensuring that we are always in the loop and fully aware of what is happening.

Thanks to their proactive approach and unwavering support, we have experienced smooth transitions and successful outcomes time and time again. I am grateful to be a part of the Silvey Fleet family and highly recommend their services to anyone looking for a reliable partner dedicated to their clients’ success.”

FES Group

FES Group is one of the UK’s largest independent technical services companies offering a range of construction related services. It is a Top 10 UK company in their sector and employs more than 2,000 members of staff. This is what FES Group says about Silvey Fleet:

“Silvey Fleet delivers exceptional service. Their commitment to customer satisfaction is evident in every interaction. From regular catch-ups to responsive assistance, they go above and beyond. Their implementation team ensures seamless integration, providing tailored solutions and detailed plans. With proactive communication every step of the way, Silvey Fleet has become an invaluable partner in our operations. Highly recommend!”

Dole

Dole UK (formerly Total Produce) is a globally recognised producer and supplier of fresh fruit and vegetables to wholesale, foodservice and retail customers. In the UK the company operates a mixed fleet of over 350 vehicles. It had been using different fuel card suppliers and wanted to consolidate to one single supplier offering national coverage. They also wanted regular, detailed reporting on their fleet’s fuel usage, something previous suppliers did not offer.

Silvey Fleet analysed driving patterns for Dole’s fleet and selected networks to match individual depot’s routes. Allocating cards to vehicles (not drivers) allowed us to produce accurate monthly fuel usage reports. This detailed reporting, segmented by branch, led to greater control and a reduction in fuel costs.

Kevin Whiteman of Dole said; “Everything is easy with Silvey Fleet. Our drivers have more than enough choices of places to refuel, even in some of the remotest areas there are stations they can use.”

Marlowe Fire & Security Group

The Marlowe Fire & Security Group consists of a collection of Fire and Security brands that operate within the Marlowe family. While the businesses often continue to run independently, the Group always explores ways to synergise where it makes sense to do so. Migrating everyone to one single fuel card provider, with a primary fuel card network, delivered both cost savings and the convenience of centralised reporting.

Robbie Birchall, strategic assistant to the CEO of Marlowe Fire and Security Group said; “We were initially focused on cost savings and centralised reporting, but in addition Silvey Fleet has really helped with new acquisitions and transitioning brands to our group policy as seamlessly as possible.”

If you’d like to find out more about our fuel card and fleet management services call 01454 333022 or email priority@silveyfleet.co.uk

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